Contact Us

The editorial team receives inquiries only through the form available on this website. This channel is intended for matters related to our content: possible errors, information that may have become outdated, questions about a published explanation, broken links, or suggestions for new topics for readers in Argentina.

We are an independent informational resource. We analyze platforms such as MyStake, their products, and their publicly available terms, but we are not the casino operator or part of its customer support service. We do not manage player accounts or have access to profiles, balances, verification documents, bets, or transactions.

Before completing the form, make sure your inquiry relates to a page on our website. To make the review easier, include the article link, identify the relevant section, and explain the reason for your message briefly and clearly.

What Our Form Is For

The form is the editorial channel through which readers can contact the team. It is intended for comments about articles, guides, comparisons, tables, and other materials published on the website.

You can use it to report a possible factual error, point out that a figure or term appears outdated, request a clearer explanation of a paragraph, or suggest a topic we have not yet covered. You can also ask how we interpret a publicly available condition, why we distinguish between two concepts, or which criteria we use when presenting certain information.

To help us locate the content quickly, provide the page URL and, where possible, the title of the relevant section. Then describe your observation in a few lines. There is no need to copy the entire article or share information about your MyStake account or any other platform account.

Inquiries the Editorial Team Can Receive

The form may be used when the message is directly related to the content or operation of this website.

Appropriate inquiries include:

Reports of information that may be incorrect.
Information that appears to have changed since the last update.
Internal or external links that no longer work.
Tables containing figures that do not match the article’s explanation.
Paragraphs that are ambiguous or difficult to understand.
Differences between two pages that should explain the same concept.
Writing, translation, or Argentine localization errors.
Suggestions for new guides, comparisons, or topics.
Reading, navigation, or accessibility problems on our website.
Questions about the methodology used to prepare content.

The form does not guarantee that every suggestion will be published or that every observation will lead to a change. Before updating an article, the editorial team must verify the information, review its context, and determine whether the correction applies to all readers or only to a specific situation.

How to Submit a Useful Comment

A clear message allows us to identify the issue without asking for additional information. You do not need to write a long explanation. The important thing is to indicate what should be reviewed and why.

A useful editorial inquiry usually includes four elements:

Page: The exact article URL.
Location: The relevant heading, subheading, table, or paragraph.
Comment: A clear explanation of the possible issue.
Reference: A public and verifiable source where necessary.

For example, instead of writing only “the information is wrong,” you can explain that a table shows a condition different from the one currently listed in the platform’s public rules. When the issue concerns clarity, explain which part is difficult to understand or which question remains unanswered after reading it.

Do not submit account screenshots, payment receipts, or personal documents to support an observation. The editorial team can review public information but cannot confirm what happened inside an individual profile.

Examples of Clear Editorial Messages

The following are examples of inquiries that provide enough information to begin a review:

“The payment-method table includes an option that I can no longer find in the public terms. I suggest checking whether it is still available in Argentina.”

“The second paragraph uses two terms as though they mean the same thing, but the article distinguishes between them later.”

“The link in the verification section leads to a page that is no longer available.”

“It would be useful to prepare a guide explaining the difference between a general promotion and a personalized offer.”

“The table extends beyond the screen when I open the page on my phone.”

An observation based only on an individual experience may still be useful, but it should be presented as a reason to review the information rather than definitive proof that a general rule has changed.

How We Review Possible Errors

When we receive an observation about published information, the editorial team verifies it before modifying the content. This helps prevent changes based on incomplete information, personalized promotions, or differences between markets.

The editorial process may include:

Locating the page and the identified section.
Confirming that the message concerns an editorial matter.
Reviewing the sources used in the publication.
Checking the current publicly available conditions.
Comparing dates, currencies, countries, and website versions.
Determining whether the information is incorrect, outdated, or simply requires further explanation.
Applying the relevant correction or expansion.
Reviewing other pages that may contain the same information.

Not every identified difference represents an error. A promotion may vary according to the user, payment method, currency, or active campaign. Similarly, a feature visible in another country may not be available to readers in Argentina.

When we cannot verify a claim, we avoid presenting it as a fact. In those cases, we may retain the original text, add a clarification, or leave the issue pending for a future update.

What Type of Inquiry Are You About to Send?

The following table helps distinguish between editorial communication and a request that should be directed to the operator.

Reason for the message	Is the editorial form appropriate?	Useful information
Possible error in an article	Yes	URL, section, and explanation of the error
Outdated figure or condition	Yes	Published information and current public reference
Suggestion for a new topic	Yes	Topic and the main question it should answer
Paragraph that is difficult to understand	Yes	Extract and concept requiring clarification
Broken link	Yes	Page containing the link
Visual problem on our website	Yes	Page, device, and description of the problem
Deposit not credited at MyStake	No	Must be handled by the operator
Pending or rejected withdrawal	No	Requires an account review
Bonus not activated	No	Must be discussed with the platform
Blocked account	No	Only the operator can review the reason
Error during the KYC process	No	Must be handled by the verification team
Forgotten password	No	Use the platform’s official recovery process

When the problem requires access to an account, examination of a transaction, or confirmation of the player’s identity, the editorial team cannot investigate it.

Where to Look Instead

The editorial team is not MyStake customer support or the customer service department of any other platform we analyze. We cannot access player accounts, check transactions, review documents submitted during KYC, or view the status of an internal request.

Matters concerning a personal account must be directed to the operator through the official channels available on its platform. This includes deposits that do not appear in the balance, pending withdrawals, bonuses that were not credited, account restrictions, forgotten passwords, errors in personal information, or verification problems.

Our form may only be used to comment on how those processes are explained in a guide. It cannot be used to submit a complaint against the operator, provide documentation, or ask the editorial team to act as an intermediary.

Using the correct channel from the beginning prevents personal data from being shared with an organization that does not need it and ensures that the inquiry reaches someone who actually has access to the relevant system.

Everything involving your personal dashboard must be handled directly with the relevant platform. This includes login access, password recovery, KYC verification, personal-data changes, account closure, balance inquiries, deposits, withdrawals, and promotional credits.

The editorial team does not have the technical ability to modify a profile, check a transaction, or speed up a response from customer support. It also cannot submit documents on behalf of a player or transfer private information to the operator.

If a matter is not resolved through support, review the formal complaints procedure stated in the platform’s terms. The relevant authority or external mechanism will depend on the contracting company, license, domain used, and applicable jurisdiction. An Argentine authority can intervene only when the operator is authorized within its area of competence.

The Difference Between Support, Complaints, and Editorial Inquiries

Not every casino-related message serves the same purpose. Distinguishing between them helps identify who can resolve each situation.

Type of communication	Correct recipient	Example	Expected outcome
Editorial inquiry	Our editorial team	“This explanation about withdrawals is unclear.”	Content review or expansion
Update notice	Our editorial team	“The name of this option has changed.”	Verification of the information
Support request	Operator	“I cannot log in.”	Technical assistance
Financial inquiry	Operator	“My deposit is not showing.”	Transaction review
Complaint about a decision	Operator and its formal complaints process	“I disagree with the rejection of my withdrawal.”	Internal review of the case
External escalation	Applicable authority or service	“The internal procedure ended without a solution.”	Review within its powers
Content proposal	Our editorial team	“It would be useful to compare payment methods.”	Editorial evaluation

The editorial team can explain in general how support or complaints procedures work, but it cannot replace them. It also cannot decide whether a platform acted correctly in an individual case without access to the applicable terms, account history, and complete communications.

Suggestions for New Topics

You can also use the form to suggest guides or comparisons that may be useful to readers in Argentina. You do not need to submit a complete article or detailed structure. It is enough to explain which question the new publication should answer.

A clear suggestion may include:

The product or feature that should be examined.
The reader’s main question.
The Argentine context that should be considered.
How it would differ from an existing guide.
The points that should be compared.

For example, “write about payments” is too broad. By contrast, “compare card and cryptocurrency deposits, including verification, processing times, and possible external costs” provides a clearer angle.

Suggestions are assessed according to usefulness, timeliness, source availability, and relevance to the rest of the website. Receiving a suggestion does not guarantee publication or a particular date. Some ideas may be incorporated into an existing page rather than developed as a separate article.

Reading or Navigation Problems

The form may also be used to report issues within our own website. These include display, accessibility, link, or structural problems, but not technical errors occurring inside the MyStake platform.

You can tell us if you notice:

A table extending beyond the screen.
Text overlapping another element.
A button or link that does not respond.
A page displaying incorrect characters.
An image without a description.
Content that is difficult to use with a keyboard.
Poor contrast between text and background.
A heading that does not match the section.
A reading problem when the screen is enlarged.
A page that does not adapt correctly to a mobile device.

Where possible, mention the page, device, and browser used. You do not need to send technical identifiers or screenshots containing personal information.

Reporting a broken link, mobile table issue, keyboard navigation problem or low-contrast content

A description such as “in Safari on an iPhone, the second table extends beyond the screen width” is usually more useful than a general statement that the website is not working.

Information That Must Never Be Sent Through the Form

Do not submit confidential data or documents connected with a gambling account, card, wallet, or financial transaction. The editorial team does not request or need this information to review an article.

In particular, do not include:

Account passwords.
Confirmation or OTP codes.
Full card numbers.
CVV or CVC codes.
Bank-account login information.
Wallet recovery phrases.
DNI or passport copies.
Photographs used for verification.
Complete screenshots of a user dashboard.
Casino-account identifiers.
Betting histories.
Deposit or withdrawal receipts.
Personal information belonging to third parties.
Private conversations displaying sensitive information.

A screenshot may reveal more than you intended to share, including your name, balance, customer number, payment method, or transaction details.

Even accidental transmission creates an unnecessary risk. Describe the problem generally and remove all personal information before submitting an editorial inquiry.

How to Mention an Experience Without Revealing Private Data

A personal experience may indicate that a guide needs to be reviewed, but it should be described without identifiable information.

Instead of attaching an account screenshot, you can write:

“The platform now displays an additional step during verification.”
“The mentioned option does not appear in the version shown for Argentina.”
“The notice displayed on the screen uses a different term.”
“The procedure appears to have changed from the description in the article.”
“The method is not listed among the options available in my version of the website.”

Do not include your full name, account number, transaction identifier, balance, or an image of a document requested by the platform.

The editorial team may use your message as a starting point for reviewing public information. However, it cannot verify what happened inside a particular account. When the issue can be resolved only by examining the user’s account history, it must be directed to the operator.

Staying Safe When Communicating

Our form is intended for simple editorial messages. You do not need to make a payment, install software, or share control of your device to contact the editorial team.

Be suspicious of anyone who uses the name of a casino or informational website and asks you to:

Reveal a security code.
Transfer money to unlock a withdrawal.
Install remote-access software.
Share a wallet recovery phrase.
Send complete photographs of a card.
Log in through a link received from an unofficial channel.
Create a new account to recover funds.
Submit documents to an unknown profile.

To access MyStake or any other platform, always use its official domain and internal support tools. Do not enter login details through links sent by people claiming they can speed up a payment, recover an account, or activate a benefit.

The editorial team cannot validate such requests or participate in financial procedures.

Duplicate Messages and Corrections

Submitting the same inquiry several times does not speed up its review. Duplicate messages may make it more difficult to identify the most recent information or the version containing all necessary details.

Before completing the form again, check whether your original message included:

The correct URL.
The section that needs to be reviewed.
A clear explanation.
A public source where appropriate.
No personal information.
A request that genuinely concerns the editorial team.

When you need to correct an important detail, you may send a new message stating at the beginning that it replaces the previous one. There is no need to repeat information that remains valid.

Urgent problems involving account security, funds, or platform access should not be sent repeatedly through our form. They must be directed to the operator because the editorial team cannot take action on a player’s profile.

Scope of Editorial Involvement

The editorial team may review, correct, expand, or reorganize content published on this website. It may also verify a claim, update a table, or add a clarification where sufficient sources are available.

However, it cannot:

Confirm a player’s identity.
Validate KYC documents.
Unlock an account.
Change gambling limits.
Cancel a bet.
Approve a withdrawal.
Recover a deposit.
Activate a bonus.
Close an account on behalf of the user.
Delete data stored by the operator.
Represent a player in a complaint.
Guarantee a refund.

This distinction keeps the website’s purpose clear. An independent resource can help explain public rules, compare products, and identify the appropriate channel for each situation. It cannot perform operations requiring access to a casino’s internal systems.

When you submit an editorial message, the possible outcome is a review of the content. When you expect action involving an account, transaction, or operator decision, you must use the operator’s official channels.

Before Submitting the Form

Use the following checklist to confirm that your inquiry is prepared correctly:

The message concerns a page on this website.
I included the relevant URL.
I identified the section or information that should be reviewed.
I explained the issue clearly.
I distinguished an editorial inquiry from an account problem.
I did not include passwords or security codes.
I did not attach personal documents.
I removed banking and financial information.
I added a public source where necessary.
I understand that submitting the form does not guarantee a personalized response.

When all these points are satisfied, the form is probably the correct channel.

When you need to recover a password, check a deposit, change your details, submit documents, or find out the status of a withdrawal, do not use this page. Those actions require account access and must be handled directly with the platform.

Our Response Times

The editorial team aims to review messages within a reasonable period but does not guarantee a specific number of hours or days. The required time depends on the type of inquiry, the clarity of the submitted information, and the checks we need to perform.

Reports of possible factual errors are usually reviewed first, particularly when they concern figures, conditions, or practical information. Suggestions for new topics are considered according to the editorial schedule and may take longer.

Not every message receives a personalized response, although inquiries are read and classified. In some cases, a correction may be made directly on the page without an individual reply.

For urgent problems requiring action from MyStake or another operator—such as protecting an account, reviewing a deposit, or recovering access—our editorial form is not the appropriate channel.